Social Security pays monthly benefits to retired workers, surviving spouses, and people with disabilities. Our staff can help you understand letters, apply, or sort out a problem.
Common questions we help with
- When should I start taking retirement benefits?
- Am I eligible for benefits from a spouse or late spouse?
- I got a letter I don't understand — what does it mean?
- How do I report a change of address or bank account?
- Is my Social Security taxed? (See our guide "Is My Social Security Taxed?")
What to have ready
- Your Social Security card or number
- Photo ID
- Birth certificate, and marriage or death certificates if applying as a spouse or survivor
- Bank account and routing number for direct deposit
- Any letters you've received from Social Security
Protect yourself
Social Security will never threaten you, demand immediate payment, or ask for gift cards. If a call feels wrong, hang up and call us.
Who to call
- Our center: (860) 774-1243, Monday to Friday, 9:00 AM–2:00 PM
- Social Security Administration: 1-800-772-1213
Questions about this?
Call us at (860) 774-1243 — free, confidential, no appointment needed.